AV Managed Services

AUDIO VISUAL OPERATIONAL SERVICES

Presentation technology support is required for over 95% of all meetings and events,and how well that service is delivered has a major impact on the overall event satisfaction of meeting planners, presenters and attendees. EMD provides operational consulting services to ensure that every client is positioned for successful delivery of these services. From small projects to program management, our services are designed toward one end result: Better Meetings. From boardrooms to ballrooms technology is an ever-increasing critical element in the meeting experience. While there may be multiple options in how to provide audiovisual support to your customers there is only one acceptable outcome, and that is a seamless user experience. Our services accommodate multiple business models, so whether you provide AV services with a third party vendor, your own staff or with no dedicated AV staff at all, we provide custom tailored solutions that help to achieve your goals.

STRATEGIC PROJECT CONSULTING

The staff at EMD has over 50 years of experience in the AV industry, and over half of that comes from within the hospitality industry. We provide consulting over a wide range of areas, from objective budgeting for technology projects and equipment to staffing needs and training for both technical and non-technical staff who may be involved in the planning and execution of AV services. Exploring the possibility of changing AV service providers or business models? EMD is discreet, impartial and confidential in our analysis of your market, and the potential impact to revenues, costs and the bottom line.

FULL-TIME EQUIVALENT (FTE) SUPPORT

This service provides access to EMD’s wide range of experience and knowledge for a fixed, monthly retainer amount appropriate to your needs. For small facilities with limited or no AV staff this service can provide an assurance that the equipment and systems are kept in good working order by training the staff in proper setup, operation and maintenance of basic equipment and systems. For larger facilities with an AV staff this service can provide an above-property support system which may not currently exist for them in your organizational structure.

MANAGED EVENT TECHNOLOGY PROGRAM

While outsourcing AV services to a third party vendor is a viable and proven business model, there are always those operators who desire to provide this service with their own staff. The success of this model depends greatly upon the ability to attract and retain qualified AV professionals, and support their continued development and training while providing a consistent experience for them, and for your customers. EMD will work with you to develop an AV program from the ground up, beginning with a pro forma which outlines estimated revenues and costs and a business plan which identifies the scope of services to be offered. We will develop operating standards, procedures and systems to create a strong, profitable and self-branded AV service that provides a consistent meetings experience in all of your facilities.